Frequent Questions Answered
Here, we’ve collected answers to the most popular questions from our customers. Read on to learn more about our company! You can also contact our support team if you have any additional inquiries.
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General Information
What kind of help do you provide?
Our tutors s can assist you with any kind of academic project, regardless of subject or difficulty level. We are always ready to help students with assignments and become more successful.
Are your services safe to use?
Yes, it’s completely safe to use our service. We utilize sophisticated encryption technologies to secure all data transfers and ensure the total privacy of customer information. You can also be sure that we won’t disclose your details to anyone, including the specialist assisting you.
How can I pay for my order?
You can choose between several payment options for your order. These include VISA, MasterCard, other major credit cards, and ApplePay.
Should I pay upfront?
Yes, we ask you to pay in advance to ensure that your assigned expert gets fair compensation. Your funds will be released only when you receive your finished order and are completely satisfied with it. We also guarantee a full refund in case anything goes wrong.
Our Tutors
Who are your tutors?
Our tutors are freelance specialists with advanced degrees and at least 5 years of experience in their field. We are selective in who we bring on board, hiring only the top 1,5% of candidates. We aim to produce exceptional work and ensure complete satisfaction.
Can I chat with my assigned tutor?
Yes, you can chat with the tutor directly. Note that they will only be able to reply within their work hours, so it may take some time for them to respond. If you have an urgent question that needs to be addressed immediately, you can message our 24/7 customer support team, and they will respond within a few minutes.
Can I choose a tutor myself?
You can request a specific tutor you have worked with before. Enter their ID number when placing a new order, and they will handle your new task. Note that you can’t use this option if it’s your first order. You can, however, assign one of our top-rated tutors for superior results.
Order Placement and Management
How can I place an order here?
You may describe your task in the chat or complete the order form on our website. Provide as many details as possible so that we understand exactly what you need. Once you submit the specifics of your request and make an upfront payment, we can take care of your task.
How can I submit all the instructions?
You can write your instructions and upload any necessary files in the order form. You may also do it through the website chat. Feel free to use the chat anytime to contact our 24/7 customer support team.
How do you choose a tutor suitable for my order?
We assign your order to one of our specialists in your study area. You can also request one of our top tutors to work on your project. Besides, you may enter the ID of a specialist you've already worked with if you want them to take on this next task.
Can I track my order progress?
You can track your order status by logging into your account. You can also get updates by contacting us via chat, calling us, or sending an email.
Can I make changes to my order's details?
You can provide extra details or additional instructions to help the tutor better understand your task. However, if you need to make significant changes to your order once you’ve made a payment and the tutor has started working, it may require an additional fee and a longer deadline. If your original instructions are wrong and require a completely different result, contact our support team, and we will take care of the issue.
How will I receive my order?
You will receive the completed task in your email inbox. You can also log in to your account and download the results through our platform. If there are any issues with the downloads or file format, don't hesitate to get in touch with us for assistance.
When will I receive the finished order?
Almost all of our orders are completed prior to the set deadline. We will do everything possible to provide the results on time. Otherwise, you will get your money back.
Can I get a revision?
Yes, you can request as many revisions as necessary within 14 days after receiving the initial result. To get a revision, message us and describe what exactly needs improvement in your order.
Do you offer discounts?
Yes, we have discounts for new and existing customers. If it's your first time ordering from us, you get a 15% discount. Additionally, you can subscribe to our newsletter to receive seasonal discounts ranging from 8% to 30% off.
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