Terms and Conditions

Effective date: January 17, 2025

By using HelpfulPapers.pro website, you acknowledge the following Terms and Conditions and agree to comply with applicable local laws and regulations. You also agree to follow academic honesty standards of your educational institution.

If you don’t accept any of these Terms and Conditions, you must leave this Website immediately.

Definitions

• “Company,” “Website,” “We,” and “Our” denote HelpfulPapers.pro.
• “Terms and Conditions,” “Terms,” and “Conditions” denote the Terms and Conditions described in this document, along with any other terms mutually agreed upon in writing between the Customer and the Company.
• “Services” denotes the offerings provided by the Company under these Terms and Conditions.
• “Customer,” “Client,” “You,” or “Yours” denotes a person who places an order with the Company and whose order and payment are accepted by the Company.

Our Services

The educational assistance and study materials the Company provides are intended only for informational and learning purposes. It is prohibited to use them to replace homework, lectures, class requirements, coursework, assignments, or any related academic materials.

As the Customers do not hold the copyright to the materials provided by the Company, they can't claim ownership of any of them. All study materials are meant exclusively for research and reference purposes.

Editing and Proofreading refers to reviewing documents submitted by Customers and offering revisions and recommendations to improve clarity, readability, and linguistic accuracy.

Copywriting materials are promotional content that includes articles and sales letters created to foster products, ideas, services, or individuals. These materials are developed by freelance tutors who have transferred all rights and ownership to the Company. Upon purchase, the copywriting materials are transferred to the Customer and become the Customer's intellectual property. They have the right to use them as they wish, including distribution, publication, reproduction, or modification.

Order Placement

Verification

We may ask our Customers to undergo a verification process to prevent fraud. The procedure may include confirming billing or other order details in writing or by phone. The Company will begin this process within 2 hours of receiving payment confirmation. If the Customer cannot complete the verification within a reasonable time period, usually within 2 hours after the payment was confirmed, the delivery of the Service may be postponed.

Order Instructions

The Customer agrees to submit clear and accurate order instructions. These include all necessary files, materials, and access credentials needed for the successful completion of the order. If the Customer mentions that additional materials will be submitted, the order will be put on hold after payment to ensure the tutor has all the required information to begin work. The Company will continue processing the order and assign a tutor only after receiving all materials. The Customer realizes that the progress of the order relies on the timely submission of these materials.

Furthermore, the Customer consents to give explicit and logical instructions. Any discrepancy in the instructions may affect delivery, as we’ll have to stop work to clarify and confirm the instructions with the Customer. The Customer acknowledges that clarifications may impact the timeline, and the Company will not be held liable for delays resulting from the necessity to check instructions.

Obscure or Rare Sources

If for completing an order our specialist needs access to uncommon or rare sources not easily available to the public, the Customer agrees to provide the required materials or access credentials within 2 hours of payment confirmation. Inability to supply the needed information within the mentioned time may result in a delay in the delivery of the Service.

Fees and Payment

The Customer can find the Company's service fees on the Website. The Company may establish a custom price in the following cases:

• the work Customer orders fall outside our standard services
• the Customer requests amendments inconsistent with the original instructions

To initiate work on an order, the Customer has to pay in advance. The Customer accepts that a specialist will not be appointed until payment has been received and all essential details about the order have been supplied. Failing to make timely payment or provide complete instructions may affect the delivery timeline, since the deadline is calculated from the moment those requirements are fulfilled.

Service Completion and Delivery

The completed order will be sent to the email address the Customer entered during registration. Additionally, the results can be accessed directly through the Customer Admin Panel.

The Customer agrees to contact the Company for help if they do not get the results by the agreed deadline. A representative will help the Customer to get the completed order.

The Company cannot be held liable for delays in delivery or other delivery problems resulting from technical issues with the Customer's email server or Internet provider.

Reasonable Support and Cooperation

The Customer understands that not providing instructions or guidance while the Service is being performed may cause delays for which the Company cannot be accountable. We recommend that the Customer check their email often for any inquiries the freelance tutor might have when working on the order. Also, failing to check messages or supplying an inaccurate phone number could result in further delays of order completion.

Deadline Extension by a Customer

If a Customer allows more time for the tutor to complete the Service, a new deadline will be set. Any Tardiness will be evaluated based on the new deadline.

Order Cancellation Initiated by a Customer

The Customer acknowledges that a freelance tutor is not assigned to a project until the order is paid. Due to the specialized nature of the Service, refunds are only provided in certain situations described in these terms and conditions. Refunds or discounts may be given in other cases, but only at the Company's discretion.

The other cancellation terms are as follows:

• An order can be canceled by the Customer at any point prior to payment submission.
• An order that is paid but not yet assigned to a tutor can be cancelled by the Customer. In this case, they receive 80% refund of the total amount paid.
• If the Customer wishes to cancel an order that is already paid and assigned to a specialist, they’ll receive a 40% refund of the total amount paid.

Guarantees

Money Back Guarantee

Giving the Company comprehensible order instructions and making sure that all the specifics about the order are correct is the Customer's responsibility. The Company will work closely with the Customer, and the Customer needs to take reasonable care to help the Company provide the expected quality of the Service.

Any request for a refund from the Customer must be made in writing through email or the Customer Admin Panel within 7 days of the Service being delivered. After 7 days, refund requests will not be considered. Refunds will be processed according to these terms or at the Company's discretion.

The Service price depends on delivery time. In case of a late delivery, the price will be changed according to the new deadline. The difference between the initial and the new price will be refunded.

Free Revision Guarantee

If the Customer feels the Service does not satisfy the original requirements or promises made on the Website, the Company will amend the Service at no cost. To request amendments, the Customer must email or use the Customer Admin Panel to submit their request in writing within 14 days after the order is finished. If more than 14 days have passed, the Customer will be considered satisfied with the Service, and cannot get a free revision.

The freelance tutor may need more time beyond the original deadline to make any requested revisions, and it will not count against the initial deadline. Extra time can be allowed for the tutor to provide the revised work, at the Customer's choice.

The Customer can get a revision for a nominal price even if the revision instructions are different from the original request or more than 14 days have passed since the order was completed. The extra cost will be determined on a case-by-case basis and depends on the amount of work required.

The freelance specialist will need additional time to complete the revised order requested under the Free Revision Guarantee. This extended time will not be subjected to late delivery penalties under the Money Back Guarantee.

Third-Party Links

Website and Company specialists might offer links to external sites or resources that are not under their control. The Company takes no responsibility for the availability or quality of these sites, does not approve or recommend them, and has no affiliation with them. The Customer accepts that the Company has no responsibility for any damages resulting directly or indirectly from using those external sites.

Limitation of Liability

The Company is not responsible for any indirect, direct, special, punitive, incidental, or resulting damages or losses from the use of the Website or the provided Service.

Privacy and Security

The Company will keep confidential any information the Customer provides when placing an order unless the law requires disclosing it or the Company must investigate potentially fraudulent transactions. For specifics on how the Company gathers and stores user data, see the Privacy Policy.

Prohibited Jurisdictions

Individuals or entities located in “Prohibited Jurisdictions,” including the Russian Federation, Iran, Sudan, North Korea, Syria, are not permitted to use the Services, Website, guarantees, customer support, or any advertising provided by HelpfulPapers.pro. By accessing the Website or Services, you confirm you are not located in or representing someone from the Prohibited Jurisdictions.

Amendments

You accept and agree that we may change these Terms and Conditions at our discretion. We suggest checking them regularly, as any updates will be posted here.

Governing Law

The laws of the USA govern this Agreement and your use of the Website, excluding its conflicts of law principles. Besides, your use of the Website is subject to local, state, national, or international laws. Any legal action related to disputes under this Agreement will be exclusively handled by the courts in the United States, to which you fully submit and waive any objection to the venue.